On selected products
- We will not be held responsible for any losses or damages once an item has been dispatched for delivery if it is past 7 days after receipt of purchase, (Please Read our Warranty Policy) Postal errors can occur and you will need to contact us or the postal service or courier to follow up your item/delivery.
- We aim to dispatch your shipment in a timely manner once your order has been paid in full & cleared, Once an item has left us it is out of our control, you will be supplied a tracking number so you can track your order in transit. We have no control over the shipping companies, (delay in your order/shipment could be caused by weather conditions, natural disasters etc,) For any issues or questions please contact us via the contact us form.
- We will not be held responsible if you have ordered to a postcode or area (in the list below) and the product does not arrive, We will not be held responsible if you chose NOT to read below before purchasing & without reading our Policies or Terms and Conditions before your purchase from our website. The Excluded Postcodes/Areas states clearly below.
- Shipping cost varies on all products & Free Shipping is available on selected items across the entire website. If the incorrect or no shipping cost shows on the checkout and it shows free shipping, this will be corrected and the new shipping cost will be adjusted, we will send you an updated invoice with shipping cost included. Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page. Unfortunately errors can occur and we will fix these error's as soon as we are notified. If there are any errors or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we require shipping cost to send a product we can not give the item for free shipping unfortunately, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you.
- We only deliver within Australia.
- We DO NOT ship on weekends or public holidays, we may ship to some Po Boxes.
- Delivery time can vary between 2-8 Business days (depending on your location) This is an estimated guide only.
We reserve the right to refuse, decline or cancel any orders received or any orders made thereafter for incorrect shipping cost/s.
Due to the limited access of our carriers, there are certain postcodes that we are Unable to deliver to, Always refer to the list below before purchasing.
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Selected items for shipping cost may return a warning that there is no shipping amount or come up as free shipping which this may not be the case only the selected items will show if it is free shipping, please contact us for the shipping cost to your area. When you add a product to the cart it may show Free Shipping and sometimes this is not the case, but you can calculate the shipping amount to check this on each product page, as the system does not know your address until you login to your account or create an account with your address so then it calculates the location.
Australia Post E-Parcel, Track your item from your order history page.
For Items that weigh 22kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system. Each parcel will carry a barcode address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When your order is dispatched, you will be given a Tracking number. You can use the number to track your order here Auspost Tracking
Fastway couriers, Track your item from your order history page.
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door. Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcode address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website. A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.
The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Allied Express, Track your item from your order history page.
Parcels that weigh over 22kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a barcode address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number. Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.
Parcels that weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services. Each parcel will carry a barcode address label and you will be able to track your items through the Toll website. A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team. If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery. With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
Excluded Areas & Postcodes Below:
State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
QLD 4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
Shipping Cost for Premium Bedding Cover Sets, Pillowcases, Shower Curtains, Throw Rugs, Beach Towels and Blankets are Free Shipping.
The Bedding Cover Sets etc can take between 2-3 Weeks to arrive to you. Yes it is a little bit of a longer wait but it is worth it with these Beautiful products as they are custom handmade, Please be patient with us when you order one of these Beautiful items. We apologise and Appreciate your patience in advanced for the delay in the shipping time but this is due to the items being custom handmade and with great care. 30 Days Easy returns, Nеw рrеmіum rаngе іѕ mаdе frоm 100% hіgh-grаdе mісrоfіbеr (nоt like the tоwеl). The unique fаbrіс іѕ ѕuреr ѕоft оn thе ѕkіn, nоt that ѕlірреrу fееl tурісаllу fоund wіth іnfеrіоr grаdе bеddіng. Shower Curtains are 100% Pоlуеѕtеr. Mоld, mildew аnd ѕоар rеѕіѕtаnt, Envіrоnmеntаllу friendly and includes the curtain hooks. Images are for display purposes and images may vary in colour due to your screen. If you have any questions relating to our premium products, shipping time etc, please contact us.