Terms & Conditions

Content of the Website, Policies and Copyright information

These are our terms & policies, Please read carefully before using & purchasing from this website.
OUR TRADING NAME IS I BUY OZ.

If for any reason you do not agree or accept to be bound by our Terms and Conditions or any Policies please do not use this website.

You (the customer), Us, This, Our, We, This Website, Our Website, Terms of Service, Terms of use, T&C's, I the Purchasing Customer, refers to words that are referring to this website I Buy Oz (https://ibuyoz.com.au) You the customer agree to be bound by all of our Terms & Conditions below and any Policy at I Buy Oz (https://ibuyoz.com.au) before your purchase and after your purchase has been made at our checkout. You the Customer agrees that you are of age to be purchasing from this website.

You agree not to reproduce, distribute, sell, trade, resell or exploit for any commercial purposes the content of the Website. You agree not to interfere with or disrupt the Website services, the security systems of the Website or of the Website content. You have agreed and accepted that you have read these terms and conditions or any policies on this website I Buy Oz (https://ibuyoz.com.au) before purchasing. We reserve the right, at our sole discretion, to change and replace any of our terms or any policy at anytime at no notice to you, so please check back from time to time for any changes or updates to this website.

Please make sure that, before placing your order, that you understand that Products are subject to stock availability. From time to time items may not be in stock at the time of your order and these items are placed on back-order or unless these items are discontinued. If an item is no longer available when you place your order due to being discontinued a refund will be given or you may choose another item that is of the same value as your original purchase (excludes any shipping costs).

The administrators of I Buy Oz (https://ibuyoz.com.au) are constantly working on maintaining the accuracy of the information displayed on the Website. However, the Website does not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Please note that the photographs are provided for informational purposes only and that they can display certain product accessories that may not be included in the standard sales package, Pictures can vary in colour due to your monitor or screen.


1.Your account

Using the Website or certain sections of the Website require setting up a user account.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access from your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. I Buy Oz (https://ibuyoz.com.au) is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made with them through our website I Buy Oz (https://ibuyoz.com.au). Please notify us of any suspicious activity if you believe that your credit card or any other information had been used on this website.


False & Misleading Fraud Disputes.

If you did make a purchase and do not recognize the purchase on your bank statement we will always use I Buy Oz as the statement descriptor when you make a purchase using a credit card.

Please do not lie or make false claims of fraud and dispute it once you are provided with the tracking number, if this does happen we will have the package returned to us before the product/s arrive to you, we will try & stop the transit until any fraud disputes are rectified, return shipping to you will incur a charge for any re-delivery if you agree that there was no fraud committed. If you give any false misleading fraud disputes and you are lying to receive an item for free (and the transit can not be stopped) we will be doing all we can to retrieve the goods, this means we will report the incident and it will be directed to the proper channels, this will be classed as theft. This will be dealt with by the law.

Please keep your account user details safe. We do not see or find out any of your Credit Card details as this is not shown to us through our payment methods, we only see information on your order as in order number, payment method used, delivery address and the product/s you have purchased and any information you have provided on sign up as a customer eg, email, phone number, date of birth (if you chose to provide). Only you can see your credit card details (we do not see or store this information and it is done through our encryption processing providers we use for our credit card merchant/s). We take fraud seriously and any false misleading fraud claims seriously, this will not be tolerated on our website.


2.Limitations of liability

The Website and the company that operates the Website will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.


3.Payments

Payments can be made through PayPal, Stripe or Bank Transfer. These methods of payment are secure and we do not find out any of your financial information.

We have a 5 Day policy on purchases made with bank transfer, if your payment has not been made within 5 days of your purchase made, it will be cancelled without warning.

As this Policy is clearly stated here and on the payment methods page. 

I Buy Oz (https://ibuyoz.com.au) is NOT liable for any damage that may occur from the unauthorised use of your user account, we are NOT liable if a Minor or Adult has accessed your account and has unauthorised use of your Credit Card information or any other Payment methods through your financial institution & purchases made with them through our website I Buy Oz (https://ibuyoz.com.au).

Please keep your account user details safe.

We do not see or find out any of your Credit Card details as this is not shown to us through our payment methods we only see information on your order as in order number, email address (you the customer have provided), payment method used, delivery address and the product/s you have purchased.

Only YOU can see your financial details.

We do not tolerate any form of fraud or any unauthorised use of any payment methods on our website and any information that we need to provide to any authority bodies we will do so.

All payments made on this website are processed in AUD (Australian Dollars) and all credit card payments are processed in AUD (Australia Dollars) when you make a purchase on our website.

Our Trading Name descriptor is IBOBMAC and will be displayed on your credit card or Paypal statement/s.


4.Availability of the Website

I Buy Oz (https://ibuyoz.com.au) reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website and/or any customer account/s at any time without any notice to you, this could be for harassment, misusing your account and this website any fraudulent behaviour, threats or intimidation, etc, including the availability of any features of the website, at any time and without notice.

You agree that I Buy Oz (https://ibuyoz.com.au) shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof). 

Any information on this website is not to be copied by any means, all information, wording, policies, terms etc are the rightful owner of I Buy Oz. All rights reserved.


Privacy Policy

Your privacy is of the utmost importance to us, we do not sell, rent or give any information to any third party, any information provided to us by you is kept strictly confidential, The reason we collect your information is for the processing of your order/s, this may/will include your purchase/s, full name, address details, email/s, phone number/s & DOB (Date of Birth, If provided to us.) order confirmation and updates sent to your email with order update statuses & with tracking information.


Your information is kept within our database which is 100% safe and secure. We do not see or find out any of your financial details, when you make a purchase from our website all of your credit card details, whether payment is made using Stripe or Paypal to process your credit card or your Paypal account is encrypted with SSL (Secure Sockets Layer) encryption's security technology. 

We may from time to time send newsletters, sales, promotions, specials, new products, competitions, product information updates, policy and terms & condition updates to you unless you have opted out of receiving this information, You can opt out/unsubscribe from receiving any of this information at any time.


5.Returns/Refunds Policy

Please read before purchasing, if you purchase any item you are agreeing and accepting to these terms.

Full refund will only be given if it meets our returns/refunds policy and full Refund/Return/Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost) If you require a refund please read our refund/returns policy.

You the customer are responsible for the delivery cost for returned items. No refunds/returns or exchanges will be given until the goods are returned to us first so we can inspect the item/s.

Please contact us before doing anything or contact us via the returns page before sending any item back. You are required to contact us for any returns, refunds, change of mind & warranty claims within 7 days of purchase,
any contact for returns, refunds, change of mind & warranty claims after 7 days may be be void as you should know upon arrival of your delivery if it is damaged in any way or not what you ordered or expected. Usually 7 days is enough time to let us know if there are any issues to report to us.

Always refer to our Returns/Refunds Policy Page before purchasing (so you know what our process is once your purchase has been made.)

Please familiarise yourself with our T&C's and our policies.


We DO NOT accept Refund/Return/Exchange for change of mind, not what you expected on delivery, found it elsewhere cheaper or do not want the item anymore or wrong address provided.

We DO NOT accept Returns/Refunds/Exchange for perishable goods or any under garments, swimwear, stockings, flammable liquids of any kind, gases etc, All Approved Returns/Refunds/Exchanges must be in the same condition as when you received it, be in original packaging, not damaged, soiled or altered by you in any way. 

We charge a 15% restocking fee this may be taken out of your refund amount and on any returned/refunded item/s purchased for non defective returned merchandise, packaging damaged, change of mind, do not want the item anymore, found it cheaper elsewhere, wrong address provided etc.


6. Extended Returns/Refunds Policy.


* We do not accept change of mind after 7 days of your order. 
* If any issues with any product please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
* For COM (Change of Mind) product has to be in original packaging.
* We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
* If we require the product to be returned to us, we will provide a return post label. We do not refund postage costs.
* If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 15%
* If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
* Customers can not change their mind before the item is received.


7.Shipping/Delivery

We will not be held responsible for any losses or damage/s once an item has left us for delivery after 7 days of receipt of purchase. Postal errors can occur and you will need to contact the postal service or courier to follow up your item/delivery.

We aim to dispatch your shipment in a timely manner & once your payment has been cleared, Once an item has left us you will be supplied with a tracking number.

For any issues or questions please contact us via email.

We will not be held responsible if you have ordered to a postcode or area and the product does not arrive, We will not be held responsible if you chose NOT to read our Terms & Conditions and/or any Policies before your purchase from our website.

This states clearly what area’s we DO NOT Deliver to.

Selected items for shipping cost may return a warning that there is no shipping amount or may come up as free shipping, only the selected items will show if it is free shipping or this will be displayed on the checkout page or could possibly be an error in our system, please contact us for the shipping cost to your area.

If there are any errors in our system or warning messages on the checkout page with shipping cost or shipping methods, please contact us if you are unsure, Shipping cost varies on all products & Free Shipping is available on selected items across the entire website.

If the incorrect or no shipping cost shows on the checkout and it shows free shipping, this may not be the case then this will be corrected and the new shipping cost will be adjusted, we will send you an updated invoice with shipping cost included.

Unfortunately we will not process & dispatch your goods until the amount is paid in full & cleared, including any shipping cost/s that were not included on the checkout page.

Unfortunately errors can occur and we will fix these error's as soon as we are notified.

If there are any errors in our system or warning messages on the checkout page with shipping cost, if free shipping is displayed on the checkout and it is an error with our system and we require the full shipping cost to send a product we CAN NOT give the item to you (the Customer) for free shipping as it may of stated unfortunately.

We reserve the right to decline, refuse or cancel any orders received or orders made thereafter for incorrect shipping prices, as it may be advertised for free but this may not be the case, please do not hesitate to contact us, one of our friendly representatives will assist you.

Please make sure you provide a correct delivery address as we will not be held responsible for any shipping costs incurred for delivery of the item, this will be the customers responsibility, re-delivery fees will apply if you the customer provides an incorrect delivery address and/or the product is returned to us.


(Please Note: Warning messages may occur if we DO NOT ship to your postcode.) The expected time for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times. 

Inaccurate Address

If there are any address discrepancies with your order the product is returned us, a customer service team member will be in touch. A re-delivery cost will occur for any products that are returned to us.


Premium Bedding Sets, Shower Curtains, Beach Towels, Tapestry etc.

These products are Custom Handmade Premium bedding sets, shower curtains, throw rugs, tapestry, cushion covers, pillowcases, beach towels and more. Shipping of these items are between 1-3 weeks. We ask that you please be patient when purchasing one of these products. We appreciate your patience in advanced. Due to screens colour differences, lighting etc, the item may be slightly different from the picture. You agree you have read and understand these Terms and Conditions before purchasing one of these products.


Due to the limited access of our carriers, there are certain postcodes that we are Unable to deliver to, Always refer to the list below before purchasing. We may deliver to Po Boxes depending on location.

Excluded Postcodes below:

All items

State  Postcode  Suburb

SA         5701     WOOLUNDUNGA

WA        6740     DRYSDALE RIVER

WA        6740     MITCHELL PLATEAU

WA        6740     OOMBULGURRI

WA        6740     KALUMBURU

WA        6740     PRINCE REGENT RIVER

WA        6740     WYNDHAM

WA        6743     WARMUN

WA        6743     CAMBRIDGE GULF

WA        6743     LAKE ARGYLE

WA        6743     DURACK

WA        6743     GIBB

WA        6743     KUNUNURRA

TAS       7151     HEARD ISLAND

TAS       7151     DAVIS

TAS       7151     MAWSON

TAS       7151     MACQUARIE ISLAND

TAS       7151     MCDONALD ISLANDS

TAS       7151     CASEY

Bulky items

State  Postcode

NT       0800-0999

NSW    2641

QLD     4450-4499, 4680, 4700-4805, 9920-9959

QLD     4806-4899, 4900-4999, 9960-9999

SA       5701

WA      6055

TAS     7151

WA      6215-6699

WA      6700-6799


8.Back-orders/Discontinued

From time to time some items on this website can and will be on back-order or discontinued. Delivery of back-order items can take 2-4 weeks to arrive. There are no Refunds/Returns/Exchange for any back-orders made.


9.Stock Status & Prices

On each individual product page it will state the stock status of an item and if it is in stock or when it will be back in stock and/or 'in stock' status may NOT have updated/changed to 'out of stock' from the time you add an item to the cart to the time we received your order.

From time to time errors could be present on this website with any incorrect pricing on all of our products on this website, if this does occur when you place an order we do apologise, as this is just an error and we CAN NOT sell or give it to you for that price or for $0.00.

We reserve the right to decline, refuse or cancel any orders received or any orders made thereafter for any incorrect pricing, your order will NOT be processed until full correct payment is received for that product & any shipping costs if the item is not stated free shipping.

If you do not wish to pay for the item when the amount is corrected and error free it will be removed from your order and only what you have paid for in full will be processed and dispatched.


10. Toys, Games, Baby & Children's Products

In some Toys, Games, Baby & Children's Products we sell contain small pieces, Please keep away from smaller children, Recommended age is 4 years up.

Please be very vigilant when it comes to these small pieces as they are a potential choking hazard.

We will not be held responsible for you purchasing any of these items, you (the customer) do so at your own risk and your own use of common sense.


11. Do you offer warranty?

I Buy Oz generally offers a 12 month warranty to all of our products, unless otherwise stated, some products will be provided with extended warranty for your peace of mind. All products except electronic products come with a 12-month warranty which you may seek a refund or replacement for the product.

You are required to contact us in the unlikely event that the item arriv

Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:

Damages due to misuse by user or during delivery will not be covered by this warranty

This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to) battery, carry bag, etc.

Damage on Arrival (DOA)

This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

You the customer must check your item/s and report the damages or faults (pictures or videos) immediately to us by email after receiving the item(s), before you assemble the product if assembling is required. You are required to contact us within 7 days in the unlikely event that the product has arrived damaged or faulty. 

You will need to describe the problem and provide evidence to support your claim. You will also need to state what you are requesting, replacement, refund or repair.

We Reserve the right to Refuse any claims made after 7 Days of purchase time-frame or additional charges (postage and handling) may apply. This may also apply to any returns or refunds in general.

Please do not return the faulty item to us without our approval.

11.1 What should I do if there is a part missing?

Please confirm with us that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

11.2 Refund and replacement

All approved Refunds and Replacements can generally take up to 5 working days to process, and will notify you right after it has been processed.

PLEASE NOTE: A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.


I the purchasing customer, have read, agreed and accepted to be bound by these Terms and Conditions and any Policy that relates to this website I Buy Oz (https://ibuyoz.com.au) at the time of checkout and after i have made my purchase, I the purchasing customer have clicked on the obligation to buy at the time of checkout as i have agreed and accepted to be bound by the terms and conditions and any policy I Buy Oz has in place.

If you have questions regarding our Terms of Use or any Policy, please contact us by using the dedicated contact form.

ALL PAYMENTS PROCESSED ON THIS WEBSITE ARE IN AUD (AUSTRALIAN DOLLARS) All prices are inclusive of GST and are in AUD (Australian Dollars). All information and prices are subject to change without any notice. All brands, logos and names are trademarks of their respective owners. ABN 78894613041