On selected products
Please read before purchasing, if you purchase any item from this website you are agreeing and accepting to be bound by these terms and policy. Full refund will only be given if it meets our returns/refunds policy and full Refund/Return/Exchange will only be given to the price of the item purchased (Excludes shipping/delivery cost) Always refer to our Returns/Refunds Policy Page, If you require a refund please read our refund/returns policy.
We do not have to use this policy very often at all.
* You the customer are responsible for the delivery cost for returned items.
* You are required to contact us for any returns/refunds within 7 days of purchase, any contact for return/refund after 7 days will be void. (Unless this is an accepted Warranty claim)
* We DO NOT accept Refund/Return/Exchange for change of mind after 7 days of purchase.
* We DO NOT accept Refund/Return/Exchange if you request a refund before the product is received, not what you were expecting, found it cheaper elsewhere, do not want the item anymore or wrong address provided.
* We DO NOT accept Returns/Refunds/Exchange for perishable goods or any under garments, swimwear, stockings, flammable liquids of any kind, gases etc.
* If the product is DOA (Damaged on Arrival) we require proof of the item being damaged on delivery to you (a short video and pictures) For All Approved Returns/Refunds/Exchanges/Replacements items must be in the same condition as when you received it. Please refer to our warranty policy.
* Product to be in original packaging if available, not damaged, soiled or altered by you in any way.
* We will charge a 15% Restocking fee this may be taken out of your refund total order amount for any returned/refunded item/s purchased including for any change of mind or incorrect address given. Please make sure to provide correct address at all times.
* If a product has been approved for refund/return, we DO NOT refund the initial shipping cost of the item, only the cost of the product price plus deduct any re-stocking fee if applicable.
* If any issues with anything please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
* Please DO NOT return the product to us without our prior consultation.
* If we require the product to be returned to us, we will provide a return post label. If return label is provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 15% of your purchase made and including any change of mind and incorrect address given.
*If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15% out of your refund total amount for purchase made including change of mind or incorrect address given.
You have Read, Agreed and Accepted to be bound by all of these Policies and any Terms and Conditions on this website at the time of your purchase made through our website.