On selected products
Please Read Below:
1. Do you offer warranty?
I Buy Oz generally offers a 12 month warranty to all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product.
Electronic products come with a 3-month warranty. The following terms and conditions apply to warranty.
Damages due to misuse by user or during delivery will not be covered by this warranty
This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to) battery, carry bag, etc.
Damage on Arrival (DOA)
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:
You the customer must check your item/s and report the damages or faults (pictures or videos) to us immediately by email after receiving the item(s) ASAP, before you assemble the product if assembling is required.
We Reserve the right to Refuse any claims made after 7 Days of the purchase time-frame or additional charges (postage and handling) may apply. You are required to notify I Buy Oz within 7 days in the unlikely event the item arrives damaged or faulty.
Please do not return the faulty item to us without our approval.
2. What should I do if there is a part missing?
Please confirm with us that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer you our assistance.
3. Refund and replacement
All approved Refunds and Replacements can generally take up to 3 working days to process, and will notify you right after it has been processed.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.